Interactive kiosks

Discover how they benefit your business

Interactive kiosks are transforming the way businesses operate, offering a range of benefits for both businesses and customers. But what exactly are interactive kiosks? How do they benefit your business? And how are they used across various industries? You will find the answers to these questions in this article. We will also explain how ProDVX can help you design your own ultimate and reliable kiosk.

What is an interactive kiosk?

Interactive kiosks. You probably use them daily. At a store, at work, at the pharmacy, at a restaurant, or in a theme park. But what exactly is an interactive kiosk? An interactive kiosk is a digital computer system equipped with a touchscreen interface. It is designed to provide users with self-service access to information and applications. These kiosks combine hardware, such as a Panel PC and add-on devices, with software developed to facilitate a wide range of functionalities.

In comparison to a digital kiosk, which focuses on one-way communication, an interactive kiosk emphasises two-way communication. They enable users to engage with the content on the kiosk by incorporating touchscreen technology or other interactive elements. For example, users can perform tasks such as:

  • filling out forms,
  • purchasing tickets,
  • scanning QR codes or barcodes,
  • scanning NFC cards like employee badges or loyalty cards,
  • ordering products and paying for them at the kiosk, and
  • accessing important information without the need for assistance from a staff member.

Interactive kiosks are widely used in various industries and offer numerous benefits for businesses of any size. Continue reading to discover these benefits.

Interactive kiosks: What are the benefits?

An interactive kiosk brings many benefits to organisations in various industries. In this section, we will highlight three advantages of interactive kiosks that will benefit your business:

1. Increased efficiency and reduced operational costs

Interactive kiosks boost efficiency and reduce operational costs by automating routine tasks. This allows staff to focus on personalised customer interactions, optimising workflow and reducing the need for extensive manpower in basic service delivery. This is particularly helpful when dealing with staff shortages. As a result, businesses can allocate resources more effectively and enhance the overall quality of their service.

2. Improved user experience

Interactive kiosks also play a crucial role in enhancing the user experience. They provide instant access to information and services, which reduces wait times and contributes to a smoother, more satisfying customer journey. Additionally, the 24/7 availability of these kiosks ensures that users can access services and information at their convenience, regardless of the time of day.

3. Enhanced data collection and analysis

Interactive kiosks can gather valuable user information and preferences, enabling businesses to tailor services and offerings more effectively. This data-driven approach helps in improving marketing strategies, personalising customer interactions, and making informed business decisions.

Examples of interactive kiosks in various industries

Interactive kiosks can be customised with specific functionalities to meet the unique needs of any company. Therefore, these kiosks are widely used in various sectors including retail, hospitality, healthcare, education, government, and corporate. To give you an idea of what kind of interactive kiosks can be used in which industry, here are some examples:

  • Corporate: digital reception or access control system
  • Retail: self-ordering kiosk or (self) check-out kiosk
  • Hospitality: point-of-sale kiosk or (self) check-in kiosk
  • Healthcare: patient registration kiosk or entertainment kiosk
  • Education: payment kiosk in the school cafeteria or self-service kiosk in the library
  • Government: visitor management kiosk or queuing system

And there are many more examples of interactive kiosks! Too many to discuss all of them in this article, but feel free to reach out to one of our experts to discuss your requirements. Together, we will find the perfect kiosk for your interactive solution.

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Why choose ProDVX devices for your interactive kiosk?

A high-performing Panel PC stands at the heart of any interactive kiosk. ProDVX offers a wide range of Panel PCs, available in sizes from 7 to 37 inches and with various features to suit many kiosk solutions. Supporting 10-point PCAP touch functionality and high brightness, users are ensured of an optimal user experience. Additionally, with a wide range of I/O ports, any peripheral can be connected to our devices. Some examples of these add-on devices include:

  • Payment terminals,
  • Barcode scanners,
  • LED status lights,
  • Printers,
  • NFC scanners, and
  • Cameras.

Moreover, ProDVX devices are designed for commercial and long-term use, making them ideal for any interactive kiosk solution.

Create your own interactive kiosk

Are you looking for an interactive kiosk solution for your business? Let us support you! We work with industry-leading partners to provide you with an all-in-one solution. From Panel PC and add-on devices to housing and software, together we will create an interactive kiosk that suits your needs. For more information, get in touch with our experts and let’s create your own interactive kiosk.


Let’s create your interactive kiosk!

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