How we minimise downtime and maximise peace of mind with ProSURANCE
Extensive testing and durability checks
Enjoy the industry’s lowest RMA rate
We test every device extensively during development and manufacturing. From testing to durability checks, our quality process ensures only the most dependable, high-performing hardware reaches your hands. That’s why we pride ourselves on having a low RMA rate of under 0.5%.
Standard 3-year warranty
Guaranteeing the lowest total cost of ownership
Reliable 3-year warranty coverage comes standard with every device, at no additional cost or hidden fees. Optionally, you can upgrade to ProSURANCE+. With ProSURANCE+ you enjoy a 5-year warranty. The additional 2-year extended warranty must be purchased in addition to your device.
Priority technical support
Accessible support from our experts
Our support team is ready to respond quickly and effectively - helping you get back to business without delay. Contact them by phone or simply message them. It’s your call!
Designed for 24/7 use
With over 20 years of experience
ProDVX devices are engineered for continuous use in demanding, commercial environments. Our in-house development department has over 20 years of experience. Whether it’s retail, hospitality, or corporate spaces, you can count on reliable performance and business continuity.
Watchdog functionality on AOSP Models
ProDVX goes beyond the standard watchdogs
Built-in recovery functions help maintain system uptime and responsiveness - reducing the risk of freezes or crashes. The watchdog is a failsafe mechanism: if the kernel stops responding, the watchdog acts by rebooting the ProDVX Android Panel PC.
And ProDVX goes even further than that! With our ProDVX API, even third-party software failures can be monitored and if an app is not responding, the system reboots. Now that’s what we call Always On!
Long product lifespans
Achieved with premium-quality components
Our products contain the highest-quality hardware components, ensuring the most reliable devices currently available. Carefully designed by our in-house development team, and coming from the world’s most trusted and leading brands like ARM, Intel and Rockchip.
Bright panels for a bright future
ProDVX panels have high brightness levels and therefore last longer than competitor panels. An LCD panel’s brightness decreases over time. When you unpack a new ProDVX LCD panel, you start the product lifespan with a high brightness of up to 500 cd/m² (even 700 on our UltraWide Signage Displays). So, this panel will last longer than a new panel from another brand with an average and/or lower brightness.
Based on the commonly held assumption that LCD panels are at 50% capacity after 50,000 hours, many ProDVX Panel PCs will be at 250cd/m2 after more than five years of use. The readability of such an LCD panel will then still be above average. Most competitor panels start at this level - or even lower!
The sum of all these parts leads to the longest product lifespans. Enjoy a ProDVX device that’s truly Always On!
