The challenge: reducing staff dependency through automation

Traditionally, tickets were scanned manually using handheld devices operated by staff. This process worked but became increasingly labour-intensive. Especially with overlapping performances across several auditoriums.

The theatre needed a fully automated solution that could validate tickets independently, reduce the burden on staff, and support smooth guest flow. It also had to be intuitive, mobile, and aligned with the theatre’s visual and technical standards.

Faster entry and an improved guest experience

The mobile kiosks are now deployed at various entry points when suitable. They have proven especially effective for film screenings with younger audiences, who are familiar with self-service technology. In these cases, the kiosks speed up entry and improve the overall visitor experience.

For older audiences, however, human interaction remains preferred. Staff members still play a vital role in providing hospitality and guidance, especially when kiosks are placed further from the entrances. As a result, Chassé Theatre continues to test and adapt the solution based on the type of performance and its audience.

Thanks to the collaboration with Prestop and ProDVX, Chassé Theatre now benefits from a future-ready, flexible scanning solution that enhances efficiency while maintaining the personal touch where it matters.